Scope and validity of the terms 1.1. The terms and conditions apply between all persons and the owner of the shopping environment bestink.eu (hereinafter referred to as bestink.eu e-shop) Imper OÜ (Reg. no. 14418269, Pärnu mnt 110 Tallinn Harjumaa 11313 Estonia.) regarding the legal relationships that arise when purchasing products via the bestink.eu e-shop. .
1.2. In addition to these terms and conditions, the legal relationships arising from the purchase of products through the bestink.eu e-shop are governed by the legislation in force in the Republic of Estonia.
1.3. Imper OÜ has the right to withdraw from the sales contract concluded through the e-store and not deliver the ordered goods or not provide the service in the following cases: 1) the goods are out of stock; 2) the price or characteristics of the goods have been displayed incorrectly in the e-shop due to a system error.
If Imper OÜ is unable to fulfill the order, the buyer will be contacted by e-mail or phone and the order amount will be returned if the buyer has managed to make an advance payment for the goods.
1.4. Due to the development of the bestink.eu e-shop and in the interest of better and safer use of the e-shop, Imper OÜ is entitled to change and supplement these terms and conditions and the price list. Changes and additions to the conditions and the price list will be announced via the website www.bestink.eu. Changes and additions to the terms and conditions and price list take effect from the publication of the corresponding change or addition on the website www.bestink.eu. If you submitted your order before the changes to the terms and conditions came into effect, the legal relationship between you and Imper OÜ will be subject to the terms and conditions that were in effect at the time you submitted the order, unless otherwise provided by law or these terms and conditions.
Prices 2.1. The prices of the bestink.eu e-shop are valid for timely payment of the invoice in accordance with the provisions of point 4.
2.2. The prices of the products sold in the bestink.eu online store include 22% VAT and are given in euros.
2.3. The shipping price is added to the purchased products, which is calculated on the product page and in your shopping cart.
2.4. If the price of the product has been erroneously entered by Imper OÜ and the customer is informed of this before or after the Customer submits the order and Imper OÜ and the Customer do not reach an agreement on the new price, Imper OÜ has the right to withdraw from the sales transaction, cancel the customer’s order and return the amount paid for the order.
Shopping basket and ordering
3.1 Select the appropriate delivery method. Depending on the selected delivery method, the shopping cart may ask for additional information to specify the product’s delivery destination.
3.3. After selecting the delivery method, a selection of payment methods will appear. Choose the payment method that suits you.
3.4. After choosing the payment method, fill in the subscriber’s details in “Your details”.
3.5. Be careful when adding the customer’s data, because the fast and trouble-free delivery of the products you have purchased depends on the accuracy and correctness of this information.
3.6. The contract for the sale of the products is deemed to have been concluded (the entry into force of the Contract) upon receipt of the amount to be paid according to the order confirmation to Imper OÜ’s current account.
Payment for products 4.1. To make a payment, select your preferred payment method on the order completion page.
4.2. You can pay for products: 1) through the internet bank 2) by credit card; 3) by invoice – by choosing the payment method “I pay by invoice” – after which you will receive an order confirmation by e-mail. The invoice will be sent to you by e-mail after payment of the purchase amount
4.3 Your order will be canceled if you have not paid the purchase amount within 5 days.
Delivery and handover of products 5.1. After the Agreement enters into force in accordance with Clause 3.6 of the Terms and Conditions. the products will be delivered to you at the place indicated by you when placing the order at the pre-agreed time.
5.2. The courier company will deliver the products together with usage information in Estonian and other documents belonging to the products within the delivery term indicated on the product card and order confirmation. More information here.
5.3. In the event that the product ordered by you is not in stock and must be ordered from a special supplier, and it is obvious that the delivery of the product within the delivery period specified in the product description is not possible, and in other cases when the timely delivery of the products is not possible due to circumstances for which Imper OÜ cannot not be responsible, we will notify you of this via the contact phone or e-mail notified by you when placing the order within 2 working days from the entry into force of the Agreement in accordance with Clause 3.6 of the Terms and Conditions. and we will also inform you of the deadline for the delivery of the product you ordered. In the event that you lose interest in purchasing the product due to a longer deadline for product delivery, you have the right to cancel your order (see points 6.1. and 6.3. for more details) and the amount you paid (including the cost of transportation) will be returned. When ordering a product, we will send you a 50% prepayment invoice.
5.4 If the products ordered by you have been handed over to the courier company, the courier company will contact you in advance to specify the time of delivery of the products.
5.5. The courier company delivers the products to the address specified by you when placing the order. It is not possible to change the destination later.
5.6. Please ensure the correctness of the contact information provided when placing the order to avoid delays and misunderstandings in the delivery of the products. Imper OÜ and the courier company are not responsible for product delivery delays and misunderstandings if the delay or misunderstanding is due to the inaccuracy or incorrectness of the data provided by you when placing the order.
5.7. The products will be handed over to you by the courier together with the delivery note. Before signing the delivery note, we strongly recommend that you check the packaging of the products and, in case of external damage, make a corresponding note on the courier’s delivery note. We ask you to report a product with damaged packaging to the e-mail address: info@imper.ee or to Imper OÜ’s customer service contact number: 6606622. The courier company will replace the product with damaged packaging.
Order cancellation and product return 6.1. You have the right to cancel your order after paying for the products but before the delivery of the products by sending a message to the bestink.eu e-store e-mail address info@imper.ee with the order number and your bank current account number or by calling Imper OÜ’s contact phone number 6606622 (except order products).
6.2. After receiving the products, you have 14 days to familiarize yourself with the products. If the purchased product does not suit you for any reason, you have the opportunity to return the product or exchange it for another product within 14 days by sending a corresponding message to the bestink.eu e-shop address info@bestink.eu with the order number, your bank account number and with the address where the returned products are located or by calling Imper OÜ’s contact phone number 6606622.
6.3. In the case of canceling the order in the case specified in clause 6.1 or in case of withdrawal from the order in the case specified in clause 6.2, the amount paid for the purchase will be returned to you, of which the customer will bear the expenses related to sending the product to the warehouse in the amount of up to 10 EUR (clause 6.5). We will return the money for the returned product to your bank account no later than 30 days after the notice of withdrawal reaches us, provided that you have returned the goods within the same period, except for the cases stipulated in clauses 6.4, 6.5 and 6.6 of these terms and conditions.
6.4. The product to be returned must be complete (include the product packaging and all items included in the product packaging). If the product was purchased as part of a campaign, where another product is added to the product, you must return the entire set (i.e. all products).
6.5. The bestink.eu e-shop has the right to ask the customer for the transport cost of the returned product up to EUR 10 and to deduct this amount from the returned amount.
6.6. If the returned product (and product packaging) has deteriorated and the deterioration is caused by the non-intended use of the product or by circumstances that are not due to Imper OÜ; Imper OÜ has the right to set off the decrease in the value of the product against the amount paid by you for the product and due to be returned to you. For settlement, Imper OÜ will send you a settlement statement to the e-mail address you provided when placing the order. If you do not agree with the decrease in value shown in the offset notice, you have the right to engage an independent expert to determine the decrease in value of the product. The costs related to the expertise will be divided in half between you and Imper OÜ, except in the case where the position of one of the parties turns out to be unfounded. In such a case, the costs related to the expertise shall be borne by the party whose position was apparently unfounded.
Warranty and return of non-compliant products 7.1 Imper OÜ is responsible for the non-compliance of the products and defects that appear within 2 years from the handing over of the products to you (1 year in the case of the Company).
7.2. Imper OÜ is not responsible for: 1) Your fault for product deterioration/damage; 2) for defects that have arisen as a result of irregular use of the product; 3) for normal physical wear and tear of the product during normal use.
7.3. If the product does not meet the requirements or is defective, you have the right to demand the replacement of the product with a product that meets the requirements and is free of defects, or withdraw from the order and return the non-compliant product at the expense of Imper OÜ.
7.4. In the case of returning a product that does not meet the requirements, the amount paid for the product (including shipping costs) will be transferred to the bank account indicated by you within 30 days at the latest from the receipt of the notification of the cancellation of the order and the desire to return the product.
7.5. In addition to the rights arising from the warranty, you also have other rights arising from the law.
Liability and force majeure 8.1. Imper OÜ is responsible to you and you are responsible to Imper OÜ to the other party for the damage caused by violation of these terms and conditions in the cases and to the extent provided for in the legislation in force in the Republic of Estonia.
8.2. Imper OÜ is not responsible for damages caused to you or for delays in product delivery if the damage or delay in product delivery is due to a circumstance that Imper OÜ could not influence and the arrival of which Imper OÜ did not foresee and could not foresee (force majeure).
Other Terms
9.1. Issues not resolved separately in these conditions are based on the legislation in force in the Republic of Estonia.
9.2. Disputes arising between you and Imper OÜ in connection with the ordering and purchase of products through the bestink.eu e-shop will be resolved through negotiations. If no agreement is reached, you have the right to appeal to the Consumer Protection Board or the Tallinn City Court for the protection of your rights. Disputes are resolved based on the legislation in force in the Republic of Estonia.
Liability 10.1. Product images are illustrative.
10.2. Product prices and availability may change without notice. In this case, Imper OÜ reserves the right to cancel the sale and return the money to the client’s current account within 10 working days.
10.3. Imper OÜ reserves the right to cancel the sale if any of the following problems have occurred with the product: there has been a human error when entering the price or a technical error in the system (for example, if a lawnmower costing EUR 900 is on sale for EUR 90, it is clearly an error. Consequently, we assume that the customer should understand that it is a mistake and the product should not be sold at such a price).
10.4. Product information is checked and improved regularly. The data may have been updated since your last visit. Due to the inadequacy of the manufacturers’ data cards, there may be inaccuracies in the product information of the bestink.eu e-store. In this case, the bestink.eu e-shop does not take responsibility for the correctness of the product data. However, we recommend that before making a purchase, if possible, check the accuracy of the product information by calling our customer service at 508 9480
Direct marketing and personal data processing The online store uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver goods. The online store sends the buyer newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications. The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.